Privacy Policy

1. Introduction

Welcome to Realezy ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or use our mobile application (collectively, the "Platform") and tell you about your privacy rights.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers (including MSISDN for Mobile Money processing).
• Financial Data: Bank account and payment card details, and Mobile Money transaction histories.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.
• Usage Data: Information about how you use our platform, property listings, and bookings.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and manage your account.
• To process and deliver your bookings, utility purchases, and rent payments.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To improve our platform, products/services, marketing, customer relationships, and experiences.

4. Data Sharing and Third-Party Providers

To provide our services, we may have to share your personal data with specific third parties. This includes cloud infrastructure providers, identity verification services, and third-party payment gateways such as MTN Mobile Money and Orange Money. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Your data is stored on secure cloud servers with encryption at rest and transmitted using standard TLS/SSL encryption. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. You may request the deletion of your account and associated data directly through the platform's settings menu at any time. Accounts that remain inactive for an extended period may be purged in accordance with our data minimization policy.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our support team.